Our Approach
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We deliver results to our clients in many industries by applying best practices and state of the art technologies.

The success of BPO operations lies in how well processes are transitioned. At Aitken Spence, we have developed a comprehensive transition methodology to seamlessly migrate processes from the client organization. We focus on working as an extension of your enterprise, providing full support for the transition thereafter.


Our capabilities are specifically geared towards executing customized, scalable solutions that address both the current and future needs of our partners. Our solutions are developed by employing industry expertise and management experience. We deliver business value by applying proven methodologies and frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.


Our approach to implementation and project management consists of a 5-pronged phase – Analyse, Plan, Implement, Monitor and Review. This 5-pronged BPO phase securely transfers your processes to an offshore center in a systematic step-by-step approach that enables you to stay in control and be assured of optimal productivity while mitigating risk.

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If you have questions on how SpenceBPO can partner with you to improve your business processes, contact us:

+94 773 136 420
News Room |
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